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Nelly was an amazing host! She even left a cake for my husband’s birthday! This is a house that has been converted into two units with the host in the back, you don’t even notice anyone is there. She was so accommodating and went above and beyond for us. The unit had everything you would need for a stay. There are little twinkling lights in each room that are nice in the middle of the night when you have to get up for something(or turn them off if you please). The front patio has patio furniture, a grill, and an area for outdoor smoking. The neighborhood was so quiet, the only noise we heard was an occasional dog bark. Everything was so fresh and clean, I noticed the fresh smell as soon as we entered the door. All of the blankets and towels were so soft and fresh. The unit was immaculately clean. We loved having the extra space and comfort that a hotel just cannot provide and the full kitchen saved us so much money on our food bill. We can’t wait to book this private, comfortable, and charming little cottage for our next stay! If you have any special requests ahead of time just ask her and she will make it happen. She truly is a rockstar host!

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I had tried this app for awhile but it’s not worth it for my lifestyle. It travel very often and sometimes suddenly. If I book a stay and have to leave earlier hotels often are not willing to issue refunds and Booking won’t do anything to assist except call on your behalf to ask.

I booked a stay in Virginia, my flight got delayed and I was stuck in a different state for 2 days outside of my control. I contacted the hotel and was told everything would be fine. 2 days later they still cancelled my reservation and listed me as a no-show. I argued with both the hotel and Booking because Booming had told me they contacted the hotel and WAS able to have the dates of my stay changed, this was apparently A COMPLETE LIE! My $600 reservation was taken and even after Booking informed me to just dispute the charge with my bank they went back weeks later and had my bank reverse the charges again. No one at Booking is going to be held liable for lying to me, the hotel staff in Virginia is an absolute slime ball with policies that shouldn’t even be advertised on Booking’s site and I’m out $600 with no form of reconciliation between either of these parties. Destined to fail assuredly!!!

If your plans have any likelihood of changing I’d highly recommend you skip booking through this. Customer service isn’t even based in the same country as me so why would they care about what American values in business should look like.

We're so sorry to hear that. Can you give us more details? You can always contact our 24/7 Customer Service by clicking on the ‘Customer Service help’ option in the menu of our app, we will be happy to look into this for you.

Everything about this place is perfection. This is what it must feel like to be rich. The staff was incredibly supportive and accommodating. They immediately learned my name and greeted me everytime I came and went. They were interested in making sure my trip to Cambodia was memorable and took care of every detail without being intrusive. They were helpful without being pushy. Lina, the manager, spent an enormous amount of time making sure I had wifi on my phone and never made it feel like the inconvenience it was. The room was immaculate, spacious, and beautiful.
Mr. Kim took care of every detail and followed up to make sure I was satisfied.
As a solo traveler I felt completely safe and comfortable and loved the convenient location of this hotel.
My only complaint was the noise from the market two blocks away, but the bed was so comfortable I didn’t have any problems falling asleep. Also, they provided ear plugs i didn’t need.
The food and drinks were also surprisingly delicious and affordable. Staying in this hotel was my favorite part of a three country trip.

Hi Dear and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info.